Thanks for shopping at AAA Watch club.
If you are not entirely satisfied with your purchase, we're here to help.
AAA Watch Club allows a three (3) calendar day period to return any watch that we sell. Clearance items are not eligible for return.
To receive a credit/refund for a return, the watch must be returned to us unworn, unused and in the same condition that you received it. Your watch needs to have the receipt or proof of purchase. Return Instructions must be strictly observed.
Please ensure that you strictly follow the procedures below to receive credit/refund on a return.IMPORTANT: Until you are absolutely sure that you will keep the watch, you must not wear it. A new watch worn even one time for a short period exhibits signs of wear to both the strap and case, and will not be accepted for return. Do not make any modifications to the bracelet - such as resizing it or having links removed.
All watches must be returned in their original packaging in brand new, unused and undamaged condition. This applies to boxes, papers, warranty and instruction sheets. If any of these items are missing, damaged or modified, the return cannot be accepted and the package will be returned to you.
Customer must contact AAA Watch Club in advance by phone to receive an RMA number. Phone call must be received by us within 3 calendar days of receiving your watch. RMA number must be clearly printed/shown on the outside of the shipping container or it will be treated as an unauthorized return and will not be accepted.
Returns received without an RMA number will immediately be rejected and returned to you. Once this occurs, the watch will no longer be eligible for return.
Returns must be fully insured and shipped with a courier that provides a tracking number so that your package can be traced on their web site at your convenience. Full insurance protects the customer's package against loss, theft or damage to either the watch or packaging during the return. Any loss, theft or damage that occurs on a return are customer's sole responsibility and damaged watches will be returned to the customer.
Shipping, insurance and handling charges paid on the purchase are not refundable. Should customer decide to make a return for any reason, all return shipping and insurance charges are paid by customer - no exceptions.
Should you have any additional questions concerning our Returns Policy, please do not hesitate to contact us. Our phone number is shown below.
AAA Watch Club a Fotowatch Site
☎ (312) 280-1388 - Ask for Returns Dept.Hours of Operation: 9:00 a.m. to 5:00 p.m. Mon - Fri (Central Time)
If your return is approved, we will initiate a refund to your credit card (or original method of payment).
You will receive the credit within a certain amount of days, depending on your card issuer's policies.
Returns for Non-Defect Reasons: 15% Restocking Fee.
Fotowatch is not required to accept watches back for non-defect reasons and will determine, at its sole discretion, whether to authorize returns for non-defect reasons.
© 2001 Fotowatch All rights reserved. Last Updated: Feb 25, 2016
The AAA Watch Club